Refund and Cancellation Policy

This policy explains how to cancel a paid Traceten subscription and what we do and do not refund. It forms part of the Terms of Service. Traceten is operated by Northstrom Ventures LLP, a limited liability partnership registered in India ("Traceten", "we", "us").

The short version: you can cancel at any time, you keep your paid plan until the end of the period you have paid for, and we do not refund subscription fees.

1. Who charges you

Paid subscriptions are sold through Dodo Payments, which acts as merchant of record. Dodo Payments is the seller of record on your invoices and receipts, and it calculates, collects, and remits any sales tax, VAT, or GST that applies. The charge on your card or bank statement appears as DODOPAY_ followed by the business name. Dodo Payments' Buyer Terms apply to the payment itself.

2. Cancelling

• You can cancel at any time, from the billing page in the dashboard or by emailing legal@traceten.com.
• Cancelling stops the next renewal. Your paid plan stays active until the end of the billing period you have already paid for, and your account then moves to the free Starter plan.
• You are not charged again after you cancel.

3. Changing plans

• Upgrades take effect as soon as the payment is confirmed, usually within a minute. A new billing period starts that day, and you receive credit for the unused time on your previous plan.
• Downgrades take effect at the end of the billing period you have already paid for. Until then you keep the plan you paid for.

4. What we do not refund

• Subscription fees. We do not refund a subscription payment once it has been charged.
• Unused time. We do not give partial or prorated refunds for the part of a billing period left after you cancel or downgrade.
• Pay-as-you-go overage and add-ons. Overage and add-ons that have already been billed are not refundable.

The Starter plan is free, so you can evaluate Traceten before you pay for anything.

5. Billing errors

If you were charged twice for the same thing, or charged an incorrect amount, tell us and we will correct it in full. Email legal@traceten.com with the email address on your Traceten account and the date and amount of the charge.

6. How a refund reaches you

When a refund is granted, Dodo Payments processes it and returns the money to the payment method you originally paid with. How long it takes to appear depends on your bank or card issuer.

7. Your legal rights

Nothing in this policy limits any right you have under consumer protection law that cannot be excluded by agreement, including any statutory right to withdraw from a purchase or to receive a refund.

8. Contact

Questions about a charge, a cancellation, or a refund: legal@traceten.com
Northstrom Ventures LLP (India), operating as Traceten